Delivery & Return

DELIVERY METHODS

We will ship your order within 1-3 working days. If you place an order during a national holiday or
the weekend, the order will be processed between 1-3 days following the
weekend or national holiday.
We can only process your order if the delivery address is a residential address
or a business address. We do not deliver to PO boxes.
GLS is used for both domestic and international orders.

DENMARK:
38 DKK pickup location / FREE shipping for orders above 499 DKK / GLS Pickup Location

55 DKK home delivery / Home delivery 45 DKK for orders above 499 DKK

INTERNATIONAL:

PLEASE NOTICE THAT FOR ORDERS OUTSIDE EU; THERE WILL BE CUSTOM COSTS IN YOUR CONTRY ACCORDING TO YOUR LOCAL CHARGES - we are not able to assist you in what charges there might be in your country.
Due to very high prices on freight outside EU, we regulated freight prices to Norway.

Sweden / 120 DKK / Standard GLS Pickup Location

Italy / 120 DKK / Standard GLS Pickup Location 

Germany / 120 DKK / Standard GLS Pickup Location

France / 120 DKK / Standard GLS Pickup Location

The Netherlands / 120 DKK / Standard GLS Pickup Location

Spain / 120 DKK / Standard GLS Pickup Location

Belgium / 120 DKK / Standard GLS Pickup Location

Austria / 120 DKK / Standard GLS Pickup Location

Finland / 120 DKK / Standard GLS Pickup Location

Britain / 250 DKK / Standard PostNord Pickup Location

Norway / 600 DKK / DHL home delivery

USA / 350 DKK / Standard Pickup Location

Japan / 700 DKK / Standard Pickup Location 

TRACKING OF YOUR PARCEL

When we have prepared your order, we will send you a shipment confirmation
email with delivery information and a link to track your order.
Please note that the tracking information link may take a few days to be active.

WARRANTY 

If you discover a mistake or defect in your order, you need to contact us a
soon as possible either through mail;
webshop@elliesandivy.com
We will send you a return label, so the goods can be returned for exchange
or possible crediting by agreement. 

RIGHT TO CANCELLATION

We hope you'll love everything you order from us, but if something is not quite
right, you have 14 days to ship it back to us. 

That means if you receive your order on June 1st, you have until the 15th of June
at 12 PM to announce to Elliesandiy.com that you regret your purchase.
After that you have 14 days to ship the order back to us.

HOW TO RETURN YOUR ORDER

DOMESTIC ORDERS
We have FREE return on all Danish orders, please use link below  

If you choose NOT to ship the order with our return label, please include your order
number to your package to we can identify your order. 
Please ship the return package to the following address:
Ellies and Ivy
Bymestervej 1
9560 Hadsund 

PLEASE NOTE: if you do not use our link for return, we will NOT refund the your costs for return!!
Use the following guide to return a order with our return label: 

1.
Use the following link to create and print a return label and a
Return Reason note: http://retur.pakkelabels.dk/return-elliesandivy
2.
Please make sure your Return Reason note is filled out and included with
your return package so we can identify your order.
3.
Tape the return label on the front of your return package and drop it off
at your nearest GLS pickup point.
4.
GLS will provide you with a drop-off receipt so you can track your return parcel.
5.
Be sure to keep hold of your drop-off receipt until you receive a
confirmation email from us about your parcel. 

INTERNATIONAL ORDERS 
If you live outside of Denmark you have to pay for the return of items yourself.
Remember to include a note with your order number, so we are able to identify
your order when it reaches us.

You cannot ship the order to a package shop and we prefer that you use GLS.
Please ship the return package to the following address:
Ellies and Ivy
Bymestervej 1
9560 Hadsund
DK- Denmark  


Are you need any kind of assistance or have questions in relation to return
please contact us via webshop
@elliesandivy.com or +45 40437796
Please note that we do not accept return deliveries
shipped with C.O.D (cash on delivery.)

REFUND

When we receives the order back and it is approved, the full purchase price will be
refunded to your account within a five working days through the same payment
method that you choose for the purchase. If you have used our return label we
will subtract 49 DKK from the refund amount. 
You will receive a Refund Confirmation email from us, when we have handled your refund.

Note that it is not possible for us to return the payment to another person
than the one who originally ordered the goods. 

GIFTS

When you buy a gift from us, we will exchange it within 30 days. We can not exchange from one product to another, you will have to return the product to us, and get a refund, and then place a new order. 
We can't transfer the return amount to any other accounts, than the account you have purchased from.

WARRANTY

If you discover a mistake or defect in your order, you need to contact us a soon
as possible through mail;
webshop@elliesandivy.com
We will send you a return label, so the goods can be returned for exchange
or possible crediting by agreement. 

EXCHANGE TO ANOTHER PRODUCT

It is not possible to exchange one product to another product in relation
to return and right of cancellation. If you want to order another size or color,
you will need to send your original order
back to us and then make a new order for the items you want instead.
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