Call
+ 4560737657
Contact
webshop@elliesandivy.com
Store info

Mon-Fri, 9am-2pm

Mon-Fri, 9am-2pm

FAQ

CAN I CHANGE OR CANCEL MY ORDER AFTER IT HAS BEEN
CONFIRMED? 

No. Unfortunately at the moment we are not able to administrate cancellations of
orders. You are however welcome to return your order to us within 14 days of you
have received it.

WHEN DO YOU SHIP MY ORDER?

We ship orders as fast as possible! Mostly we ship orders the day after you have
placed your order, but note that all orders are definitely shipped between 1-3 work
days after the order placement. 

I HAVE RECEIVED MY ORDER, BUT IT IS EITHER FAULTY, INCOMPLETE OR WRONG. WHAT DO I DO? 

Please contact us as soon as possible after having received your order either by
mail of phone; 

webshop@elliesandivy.com
+45 60 73 76 57 

We will send you a return label, so the goods can be returned for exchange or
possible crediting by agreement. 

WHERE DO I ADD MY DISCOUNT CODE?

When you have added items to your basket and have clicked ‘Checkout’ you will
be directed to a checkout page. On the checkout page you will see ‘Gift Card or
promotion code’ on the right hand side of the page. Add your discount code and
press ‘Apply’. If the code is not working, please check if it has been spelled
correctly.

HOW DO I RETURN AN ORDER?

You have 14 days after receiving your order to return it to us. You have to pay for
the return of an order yourself.

You are welcome to use our return label that you can generate through the
following link: http://retur.pakkelabels.dk/return-elliesandivy
The price for a return shipment with our return label is 49 DKK.
The 49 DKK will be subtracted from your refund amount when we have received
and processed your order.


If you choose not to ship the order with our return label, please include your order
number to your package to we can identify your order. 

Please ship the return package to the following address:
Ellies and Ivy
Bymestervej 1
9560 Hadsund 

Use the following guide to return a order with our return label: 


Domestic Orders
  1. Use the following link to create and print a return label and a Return
    Reason note:
    http://retur.pakkelabels.dk/return-elliesandivy 
  2. Please make sure your Return Reason note is filled out and included with
    your return package so we can identify your order. 
  3. Tape the return label on the front of your return package and drop it off at
    your nearest GLS pickup point. 
  4. GLS will provide you with a drop-off receipt so you can track your return
    parcel. 

Be sure to keep hold of your drop-off receipt until you receive a confirmation email
from us about your parcel. 

International Orders

If you live outside of Denmark you have to pay for the return of items yourself.
Remember to include a note with your order number, so we are able to identify
your order when it reaches us.
You cannot ship the order to a package shop and we prefer that you use GLS.

Please ship the return package to the following address:

Ellies and Ivy
Bymestervej 1 
9560 Hadsund 

WHAT TYPES OF PAYMENT DO YOU ACCEPT? 

We accept 

  • Dankort / VISA-Dankort
  • Dankort app
  • Mastercard
  • Maestro
  • VISA
  • VISA Electron
  • MobilePay
  • PayPal

WHICH COUNTRIES DO YOU SHIP TO?

We ship to the following countries: 

  • Sweden
  • Italy
  • Germany
  • France
  • The Netherlands
  • Spain
  • Belgium
  • Austria
  • Finland
  • UK
  • Norway
  • USA
  • Japan

Have we missed your country? Please let us know, so we can set up shipping to
more countries! 

WHICH SIZE SHOULD I CHOOSE?

On every product page there is a link to our Size Guide. If the size guide can’t help
you, you are more than welcome to contact us with questions about products and
sizes. 

A PRODUCT I LIKED IS SOLD OUT. WILL IT BE BACK IN STOCK? 

If one of our silk products are sold out, it won’t be back in stock. Our silk styles
are made of vintage saris from India and therefore there is a very limited amount
or simply one of each in each print.

CAN YOU TELL ME WHAT YOUR RETAILERS HAVE IN STOCK? 

Unfortunately we don’t have any knowledge about what our retailers have in
stock. Our products are sold through an agency to our retailers and we cannot
know what prints or styles our retailers choose. If you are looking for a retailer
near your location, have a look at our list of
retailers

WHAT DOES SUSTAINABILITY MEAN TO ELLIES AND IVY?

Sustainability to us is about creating beautiful styles made from sustainable
fabrics. We love to find new sustainable raw materials that we can make unique
styles of. The sustainable textiles our products are made of are made to last. With
longevity in mind, we want to reduce waste and overuse. Read more about our
focus on
sustainability and our materials.