+ 4560737657
Store info

Mon-Fri, 9am-2pm

Mon-Fri, 9am-2pm



We hope you'll love everything you order from us, but if something is not quite
right, you have 14 days to ship it back to us. 

That means if you receive your order on June 1st, you have until the 15th of June
at 12 PM to announce to that you regret your purchase.
After that you have 14 days to ship the order back to us.


You will need to pay for the return of an order yourself.

You are welcome to use our return label that you can generate through the
following link:
The price for a return shipment with our return label is 49 DKK.
The 49 DKK will be subtracted from your refund amount when we have received
and processed your order.

If you choose not to ship the order with our return label, please include your order
number to your package to we can identify your order. 
Please ship the return package to the following address:
Ellies and Ivy
Bymestervej 1
9560 Hadsund 

Use the following guide to return a order with our return label: 

Use the following link to create and print a return label and a
Return Reason note:
Please make sure your Return Reason note is filled out and included with
your return package so we can identify your order.
Tape the return label on the front of your return package and drop it off
at your nearest GLS pickup point.
GLS will provide you with a drop-off receipt so you can track your return parcel.
Be sure to keep hold of your drop-off receipt until you receive a
confirmation email from us about your parcel. 

If you live outside of Denmark you have to pay for the return of items yourself.
Remember to include a note with your order number, so we are able to identify
your order when it reaches us.

You cannot ship the order to a package shop and we prefer that you use GLS.
Please ship the return package to the following address:
Ellies and Ivy
Bymestervej 1
9560 Hadsund 

Are you need any kind of assistance or have questions in relation to return
please contact us via webshop or +45 60 73 76 57

Please note that we do not accept return deliveries
shipped with C.O.D (cash on delivery.)


When we receives the order back and it is approved, the full purchase price will be
refunded to your account within a five working days through the same payment
method that you choose for the purchase. If you have used our return label we
will subtract 49 DKK from the refund amount. 
You will receive a Refund Confirmation email from us, when we have handled your refund.

Note that it is not possible for us to return the payment to another person
than the one who originally ordered the goods. 


If you discover a mistake or defect in your order, you need to contact us a soon
as possible either through mail or phone;
+ 45 60 73 76 57
We will send you a return label, so the goods can be returned for exchange
or possible crediting by agreement. 


It is not possible to exchange one product to another product in relation
to return and right of cancellation. If you want to order another size or color,
you will need to send your original order
back to us and then make a new order for the items you want instead.