Terms and Conditions


 

www.elliesandivy.com is provided by Ellies and Ivy IVS with the registered address:

Ellies and Ivy IVS
Hedelundvej 36
8680 Ry
Denmark
CVR No. 37626260 

If you experience any problems with the website or your order placed on the website, please contact info@elliesandivy.com
Please read these Terms and Conditions carefully before ordering goods from www.elliesandivy.com
If you do not accept these Terms and Conditions, you can not order or purchase goods on the website. 

 
Orders 

All orders will be shipped within 1-3 working days. An order placed on a public holiday or during the weekend will be processed on the following business day. You must be at least 18 years old to purchase goods on the website and possess a valid credit card that is accepted by us. If you are under the age of 18, you must have a legal basis for entering into a contract with us. 

We can only process your order if the delivery address is a residential address or a business address. We do not deliver to PO boxes. 

 

Payment 

All payments are made through Paypal. 

 

Prices 

All listed prices are without freight, we will add the freight cost to each order below 1000 DKK. 

Shipping is 38.00 DKK,
Shipping abroad is 60.00 DKK. We ship all orders with Post DK or GLS

Wrong items received, complaints or refund: 

If you received the wrong item, please contact info@elliesandivy.com. 

We gladly accept exchanges (except for reduced items) within 14 days of receipt. However, we can only exchange non-faulty items that are in their original condition, have not been worn, altered or washed, with all tags attached. Please fill out enclosed return form, and send it together with the items you want to return. Unfortunately, it is not possible to exchange one item to another item. As soon as we receive your returned items, we will make a refund to your paypal account. If you require further assistance or if you have any questions, please contact info@elliesandivy.com 

If the received item do not live up to your expectations or has any faults pls. contact info@elliesandivy.com . 

 

Other matters 

Updating the website 

We do our best to update the website and to ensure that prices, offers, descriptions and other information concerning the goods are correct. Typographical errors and errors in prices, offers, descriptions and other information concerning the goods may occur, and sometimes we discover that the prices on goods are incorrect. 

Force Majeure 

We are not responsible for delays or failure to meet our obligations in relation to the Terms, if the delay or the non-compliance is due to events beyond our control. 

The completeness of the contract
These Terms and Conditions constitute the complete terms of the contract between us. 

Privacy policy 

We treat your personal data confidentially.